Clàudia (Clinic): Hello, St. Andrew's Clinic.
Maria (You): Hello. Can I speak to a consulting nurse or doctor, please?
Clàudia: Hello, it's Dr. Robin. How can I help you?
Maria: Hello. I'm Sarash Wilson and my mother has just scalded herself. What should we do?
Clàudia: OK. Listen. First you should run cold water over the affected area.
Aina (Sister): For how long?
Clàudia: For about 10 minutes to cool it down.
Aina: Right. And shall I remove the ring she's wearing?
Clàudia: Yes, you should.
Maria: OK. What else can I do?
Clàudia: Now you should cover the wound with a sterile bandage to prevent infection and come to the clinic as soon as possible.
Aina: OK. Thanks for your advice. We'll follow th instructions and come to clinic.
Clàudia: Good job Sarah! See you later.
Maria: Good bye.
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